MetLife has launched a free consumer tool in response to their 2008 Open Enrollment survey. No surprise that the survey found ”...employees are indicating that they would like greater access to benefits information, guidance and personalized support, which could allow them to conduct thorough research as they do before they purchase other products and services.”
Would you open a letter in a plain white envelope from the “Utilization Management Dept”? I’m guessing that piece of mail would have gone right to the recycle bin for most people. But, knowing that “utilization” is a favorite word of health plans, I decided to open it.